ALWAYS EMPATHETIC
ALWAYS PATIENT
ALWAYS EXCEPTIONAL
We Answer the Most Sensitive Calls with Compassion
Who We Are
Our staff is exclusive to the funeral industry. We train all of our operators to seamlessly handle calls with patience, expertise, and compassion.
Compassion
Accuracy
Delivery
OUR SERVICES
We offer top-quality phone answering services, customizable to meet your needs.
Secure HIPPA Compliant App
Every piece of data we collect from your customers is easily accessible by you through our HIPPA Compliant Mobile App. Through the app, you can forward messages to members in your organization and message us directly.
Text/E-mail Messaging
At your discretion, we can text or e-mail you messages as soon as they are taken. You can reply to us via text at your convenience. Additionally, we can email you a list of all messages taken on a daily basis.
Real and Direct Contact
We believe in real human contact with both your customers and you. If requested, we can call the funeral director or other designated staff member for pre-designated specific calls.
Call Patching
You decide and set parameters on which calls you'd like patched from our answering service to your designated staff member. These parameters can range from nature of call, time of call, and more.
Flexible Questions
Our scripts are not preset and are fully customizable. You tell us what to say to your clients, what questions to ask, and what data to collect.
Message Holding
Don't want to be bothered by non-urgent calls? No problem. Let us know what calls are low priority, and we'll hold them until the next business day, send them to our app, or email them to you.
GET IN TOUCH
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