Who We Are
At Directors’ Answering Service, we understand that in your profession, even one small mistake can create unnecessary stress for a grieving family. That is why the quality of our service begins with the quality of our people and the structure behind every call. Our operators and dispatchers serve separate, specialized roles to ensure every caller receives the highest level of care. Our live operators are able to focus solely on the needs of the caller, providing empathy, patience, and detailed message-taking during some of life’s most difficult moments. Once the message is taken, our dispatch team follows up to ensure it is delivered and handled exactly according to your funeral home’s preferences and after-hours protocols. This two-step process allows us to combine compassionate caller care with precise, reliable message delivery, giving you confidence that every family is served with the professionalism and attention to detail your reputation depends on.
Compassion
Accuracy
Delivery
IN 2006.
In 2006, we set out to create the very best answering service for funeral homes. Since then, we have come so far, growing through experience, compassion, and an unwavering commitment to serving families and funeral professionals with excellence.
Years of Experience
Funeral Homes We Manage
States We Operate In
Customizable Services For Your Funeral Home
No two funeral homes operate exactly the same, which is why we tailor our services to fit your unique call flow, preferences, and after-hours protocols.
Secure App
Our secure, HIPAA-compliant app allows you to forward messages to your team, message our staff directly, and place outbound calls that display your funeral home’s number instead of your personal cell. This ensures seamless communication, added privacy, and secure handling of sensitive information whenever it is required.
Text
Messaging
If you prefer, we can text messages to you as soon as they are taken. For messages you have identified as requiring immediate attention, we can also send follow-up notifications at your preferred time intervals to ensure nothing slips through the cracks.
Direct Staff
Contact
For calls that require immediate follow-up, we can provide direct phone calls to the funeral director or designated staff members based on your preferred call flow. This ensures urgent family needs and time-sensitive messages are communicated quickly and personally.
Call
Patching
You decide and set parameters on which calls you’d like patched from our answering service to your designated staff member. These parameters can range from nature of call, time of call, and more.
Flexible
Questions
Our scripts are never one-size-fits-all. Every call flow is fully customizable based on your preferences. You decide what we say to your callers, which questions we ask, and exactly what information we collect.
Email
Messaging
Choose how you receive your office messages. We can email each message as it comes in, or hold non-urgent messages and deliver them in one convenient batch when your office reopens the next business day.
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